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Privacy Policy

CANNA Privacy Policy

Update and effective date: 2024/09/02

CANNA (hereinafter referred to as "we", "us" or "our"), the operator of CANNA, respects your concerns about privacy and values ​​our relationship with you.

When you visit a store (hereinafter referred to as the "store") authorized by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process and use personal information about you (including your employees) and/or persons acting on your behalf or acting on your behalf). If you visit or purchase on the store, we may also collect, process and use your personal information. We are fully aware of the importance of your personal data and we are committed to ensuring the integrity and security of our store. This Privacy Policy describes the types of personal information we collect about you, how we use this information, with whom we share the information, and the choices available to you regarding our use of this information.

This privacy policy will explain your understanding of the following:

  • what we collect
  • Information you provide
  • How we use personal data
  • How we use "Cookies" and other similar tracking technologiesHow we process, share, transfer and disclose personal data
  • Your rights and choicesHow we protect personal data
  • How to update this privacy policyHow to contact us

what we collectWe may obtain personal data about you from a variety of sources. When you access and/or use our social media/social network pages (or their associated We may collect this information when using our store or corresponding application (such as Facebook, Instagram). Our products are sold in many department stores or other types of physical stores. If you are a member of our store, when you purchase goods in the physical stores, [related records will also be collected by us. ] [Note: Please confirm whether you are using the POS function] When you visit this store, our social media/social network pages (or their related stores or corresponding applications), we may also use automated methods or cookies, Technologies such as web server logs and web beacons collect certain information about your device or usage.Categories of information you providedThe types of personal information collected by the store may include the following categories: 1. Identification type - (1) those that identify individuals (such as members' names, addresses, phone numbers, emails, etc.); (2) those that identify financial entities (such as credit cards or Financial institution account information, etc.); (3) Identifiers in government information (such as unified identity card number, unified certificate number, tax registration number, passport number, etc.). 2. Personal characteristics category - personal description (such as gender, date of birth, size, etc.). 3. Social situation – (1) Home and facilities (such as residential address, etc.); (2) Property (such as movables owned or with other rights, etc.); (3) Immigration situation (passport, work permit documents, residence certificate documents, etc.) ); (4) Life style (such as the types of consumer goods used and details of services, etc.); (5) Memberships of charitable organizations or other groups (such as records of participants in corporate associations, clubs or other voluntary groups, etc.).[Note: Be sure to list everything that applies to your business]

Information you provideYou may choose to provide us with personal data in a variety of ways, such as when you register on our store, or when you shop on our store, or through our social media (or its related stores or corresponding extensions) . The types of personal data you may provide to us (if applicable) include:
  • Contact information (such as name, postal address, email address, mobile or other telephone number, mobile service provider);
  • Age and date of birth;
  • Gender, preferred language;
  • race, gender, preferred language;
  • Username and password
  • Payment information (such as your payment card number, expiration date, shipping address and billing address);
  • Purchase history;
  • Product preferences and communication channel preferences;
  • Content you provide (such as photos, videos, reviews, articles, survey responses, and reviews);
  • Information that you provide to us when you visit our social media pages (such as your name, profile picture, likes, location, friends list and other information described on the social media network or application registration page, or when you use geolocation details when using our mobile applications);
  • Device identifiers, such as information about the device, such as a MAC address, IP address, or other online identifiers.

[Note: Be sure to list everything that applies to your business]

You voluntarily provide us with your personal data, but if you do not provide your personal data, you may not be able to obtain certain services and promotions.Why we collect your personal informationThe specific purpose of collecting personal information by the store is to provide you with goods or services, including but not limited to providing: (1) consumer and customer management and services; (2) consumer protection; (3) online shopping and other electronic products Business services; (4) Verify your personal identity (such as to protect you from fraud and other crimes); (5) Resolve various types of disputes (including but not limited to consumer disputes, intellectual property rights disputes, etc.); (6 ) promote safe trading practices; (7) collect debts; (8) notify you of business opportunities, products, services and updates; (9) detect and protect you and the store from error, fraud or other criminal activity, and monitor compliance with laws Risks; (10) Investigate potential illegal acts against personal safety, property safety and breach of contract; (11) Fulfill terms and conditions and return and exchange policies; (12) Acts in accordance with laws; and (13) Other information obtained at the time of collection Purposes to which you agree.[Note: Be sure to list everything that applies to your business]How we use personal dataWe may use the information you provide for the following purposes:
  • Send you promotional content or other communications;
  • Provide you with the information and services you request;
  • To contact you to follow up or confirm your order, appointment, return or refund, and to send you other non-marketing communications related to the products and services we provide to you;
  • Process your payments and/or transactions;
  • Create and manage your account, including accessing your purchase history;
  • Respond to your inquiries;
  • Tailor advertising to your interests and history in our stores, social media stores and elsewhere;
  • Communicate with you and administer your participation in special events, contests, sweepstakes, events (if any), surveys and other offers;
  • Operate and communicate with you on our social networks or [mobile applications];
  • Operate, evaluate and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, executing market research, data analysis and customer relationship management programs, and performing accounting , audit and other internal functions);
  • Comply with applicable legal requirements, relevant industry standards and our policies;
  • To avoid duplication and ensure the accuracy of your information, our records are regularly cleaned, linked or merged internally or through our service providers.
[Note: Be sure to list everything that applies to your business]

We may also use this information in other ways, and we will provide specific notice when we collect the information.If you provide us with your personal data, we intend to use it for direct marketing purposes to provide or advertise the availability of our goods and/or services. However, we will confirm that you are not unwilling to accept such marketing messages when we send you marketing messages for the first time; if you are not willing, you can express your intention to us when you receive marketing messages for the first time, or you can express your intention to us at any time. It’s time to stop receiving marketing messages.We may use the types of personal data set out in the "Information you provide" section above for direct marketing if you provide us with the relevant information and expressly consent to such uses.Direct marketing communications may be sent to you through a variety of channels, including telephone, postal mail, email, text messages, mobile applications, web applications, social media stores and other communication methods. [Note: Include everything that applies to your business] If your consent has been obtained, the personal data you provide in the form, or when you agree to the above subscription, will be used by us for this marketing purpose at the same time. Our handling of any data transfer issues described in this paragraph will be consistent with that provided in this Privacy Policy.If you do not want us to use your personal data for direct marketing, you can opt-out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you need it, the Bank must stop using your personal data for direct marketing purposes without charging you any fees.We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Law of the Republic of China. Our direct marketing content may come in several forms, including but not limited to marketing mailings, emails and newsletters, details of which are set out in the subsections below.[NOTE: IF COOKIE/TRACING TECHNOLOGY IS ENABLED, INSERT SECTION BELOW]How we use "Cookies" and other similar tracking technologies

  • What is a "Cookie"Cookies are small files stored by the store server in your computer, mobile phone or any other smart terminal device when you log in to the store or browse store content. They usually contain an identifier, store name and some numbers and characters. The store can recognize your browser through the cookie when you visit the store again. Cookies may store user preferences and other information.
(2) How to use "Cookies"

When you use our store, we may collect the device model, operating system, device identification code and login IP address information of the personal data subject through cookies or similar technologies, and cache the browsing information and click information of the personal data subject in order to View the Internet environment of the personal data subject. Cookies allow us to recognize you when you visit the store, continuously optimize the user-friendliness of the store and adapt the store to your needs. You can also change your browser settings so that your browser does not accept cookies on our store, but this may affect your use of certain store features.

On the stores we have established in SHOPLINE, with the help of cookies and other similar technologies, we can identify whether you are our existing user or member without having to log in again and authenticate on each page.


(3) How to manage "Cookies"

You can manage or delete certain categories of tracking technologies based on your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the store.

In addition to the controls we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or only third-party cookies. Most internet browsers accept cookies by default, but this setting can be changed. For more information, see the Help menu in your Internet browser or your device's documentation.

[Note: Please be sure to check this list against the current COOKIE list on your store: Privacy Policy (shopline.com). ]

The following links provide instructions on how to control cookies in all major browsers:
  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
  • Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
  • Opera: https://www.opera.com/zh-cn/help
  • [Note: Insert other advertising services used]
If you use any other browser, please refer to the documentation provided by your browser.
On the store, you can remove existing tracking technology by clearing your cache.
When you browse the web without logging in, we will collect cookies necessary to implement the browsing function in order to provide you with related services.
Please note that if you refuse to use or delete existing tracking technologies, you will need to personally change your user settings each time you visit, we may not be able to provide you with a quality user experience, and some features may not function properly.

How we process and use, share, transfer and disclose personal data

(1) Processing and utilization
Some functions of the store may be provided by our third-party partners, and we may entrust the partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information in order to charge you the relevant service fees according to your instructions; when using SHOPLINE to pay, we may ask the third-party service provider Your and your clients' personal data are processed by service providers who facilitate Know Your Client and transaction monitoring and risk management. [Note: Add any other vendors you share this information with. For example, sales pipelines, payment gateways, shipping and fulfillment applications] We will sign confidentiality agreements with third-party service providers to govern the purposes of data processing, processing periods and the responsibilities of both parties, and will require partners to comply with our requirements and this privacy policy. If you do not agree to the collection of personal information required by partners to provide relevant services, you or your customers may not be able to use the relevant services.


(2) Sharing
We will not share personal data with any third party unless one or more of the following circumstances apply:
[Note: Include everything that applies to your business]
At your request or with your prior express authorization or consent;

  • Relevant to the performance of our obligations under laws and regulations;
  • Directly related to national security and national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trial and execution;
  • To protect your or any other person’s life, property and other major legitimate rights and interests, but it is difficult to obtain that person’s consent;
  • The personal data involved are disclosed by you to the public;
  • The personal information involved is collected from lawful and publicly disclosed information.
  • Sharing with SHOPLINE and SHOPLINE's affiliates: In order to provide you with SHOPLINE products and services, make recommendations that may be of interest to you, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and Agree that we may share your and your customers' personal data with our affiliates. We will only share personal data to the extent necessary and subject to the purposes set out in this privacy policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
  • Sharing with our third-party partners: We will only share personal data for lawful, legitimate, necessary, specific and clear purposes, and will only share personal data that is necessary to provide relevant services to you or your customers. We will not share personal data that identifies you unless otherwise required by law or regulation. Typically, these third-party partners are also data controllers and will process personal data in their own account with your consent. Such partners may have their own separate privacy policies and user agreements.
(3) Transfer

In principle, we will not transfer control of personal data to any third party, except in the following circumstances:
  • At the request of the personal data subject, or with your prior explicit authorization or consent;
  • Relevant to the performance of our obligations under laws and regulations;
  • Directly related to national security and national defense security;
  • Directly related to public safety, public health and major public interests;
  • Directly related to criminal investigation, prosecution, trial and execution;
  • To protect your or any other person’s life, property and other major legitimate rights and interests, but it is difficult to obtain that person’s authorization and consent;
  • The personal data involved are disclosed by you to the public;
  • The personal information involved was collected from lawful and publicly disclosed information;
  • Transfers occur when the operating entity changes following an acquisition, merger, reorganization, or bankruptcy.
Note: If transfer is necessary for the above reasons, we will inform you of the purpose and type of information and the transferee (if sensitive information is involved, we will also notify you) before the transfer, and obtain your consent, unless otherwise required by law or regulation. There are regulations. The transferee will continue to perform its personal data-related obligations under this Agreement. If we go bankrupt or cease operations and there is no assignee, we will delete or anonymize your personal data.

(4) Public disclosure

In principle, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data in accordance with our agreement with you or applicable laws and regulations.

[Note: If age restrictions are required, please insert the section below]

minor

This store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that your child has provided us with Personal Data, please contact us at the address above to request deletion.

‍Your rights and choices

We provide you with certain choices regarding the personal information we collect from you, such as how we use that information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as described below.

[Note: Include exit links for any services you are using. Common links include:]
  • Email Opt-out Announcement
You can tell us not to send you marketing communications by email at any time by double-clicking the unsubscribe link in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below . You may also opt-out of receiving marketing emails from us by sending an opt-out request to {insert store’s CS email]. [Note: Or insert alternative instructions for sending an opt-out request]

[Note: Include everything that applies to your business]

  • SMS exit announcement
You can ask us not to send you text messages by contacting us in the following ways.

  • Social Networking Application Exit Announcement
To remove or delete our social media applications from your social network account, please follow the instructions on the social network.
For Facebook: See the instructions provided in the Facebook Help Center.

  • Geolocation information
When you use our mobile application, you may be asked to provide your geographical location through the mobile application. You can choose not to share your geolocation details by adjusting your mobile device's location services settings. To opt out of sharing your location details, follow the instructions on your mobile device to change your settings; otherwise, contact your service provider or device manufacturer.

  • Withdraw consent
You may withdraw any consent you have previously provided to us or object to the processing of your personal data on legitimate grounds at any time. We will apply your preferences going forward. In some cases, withdrawing your consent to our use or disclosure of your personal data will mean that you will not be able to take advantage of some of our products or services.

  • View, update and modify profile
We may retain and use your information as necessary to achieve the above purposes. You have the right to request access to and receive details of the personal data we maintain about you, to update and correct inaccuracies in your personal data and, where appropriate, to have it blocked or deleted. In some cases, the right to access personal data may be restricted by local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to view, change or delete your personal data by sending an email to {insert store CS email][Attention our Data Protection Officer". [Attention: add the contact of the data protection authority in your jurisdiction News or store eg: https://ico.org.uk/make-a-complaint/]

How we protect personal data

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal data you provide from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no system is completely secure and we cannot guarantee that information about you will remain secure under all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to SHOPLINE’s Privacy Policy (https://shopline.tw/about/privacy).

How we update this privacy policy

This Privacy Policy may be updated periodically without notice to reflect changes in our personal data practices. We will post a prominent notice on our store to notify you of any material changes to our privacy policy and indicate at the top of the policy when it was last updated.

How to contact us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us by email at cannakorea@gmail.com.

111/02/03